Sri Lankan Hires


Reviews of driver & tour guide Sri Lankan Hires in Colombo, Sri Lanka from past customers:



Overall Rating
1
Average: 1 (1 vote)
Safety
2
Communication
1
Local Knowledge
2
Value
1
E-mail
Phone Number
+94778633871
Name
Sri Lankan Hires
Photo
City
Colombo
Country
Sri Lanka
Website
Services Offered
City Tours
Day Trips
Longer Trips
Wildlife/Safaris
Airport Transfers
Languages Spoken
English
Other

Reviews of Sri Lankan Hires


Reviews of driver & guide Sri Lankan Hires in Colombo, Sri Lanka from past customers:


DO NOT USE SRI LANKA HIRES

DO NOT USE SRI LANKA HIRES
Review by: 
Peter Todd
Overall Rating
1
Safety
2
Communication
1
Local Knowledge
2
Value
1
Individual Driver's Name (if Agency)
Dulaj Meddage

DO NOT USE SRI LANKA HIRES (www.srilankanhires.com) What every you do, DO NOT USE SRI LANKA HIRES (www.srilankanhires.com). We have just arrived back after having our luggage held hostage at the airport. We booked a driver and car with them with a pickup up and drop off in Colombo. The car was fine for the first leg to Galle however on the second leg to Yella the car developed a loud vibrating sound which was quite deafening in the back seat. It took us two days to finally convince the driver to call out their mechanic. After claiming they had fixed it, a short way into the next leg the problem returned. With another visit from their mechanic they finally discovered the actually problem but had to have the part shipped in. In the end we had to put up with the noise until our return to Colombo. This was all contrary to their claims ahead of the booking that they had back up vehicles in case of issues like this. Also, not once during the 12 days we had with issues did management call us to apologies. We indicated that were not going to pay the final installment as compensation. It all went quite up until we arrived at the airport where we got out the car, the driver locked the vehicle and told us he would not open it until we paid up the bill in full. We were already late for our flight have had to pay up. In regards to other issues, the drive asked us for a $100 loan half way through the trip and he told us a story that some of his fellow drivers had been reprimanded for drinking on the job. Do not use this company, they are corrupt, dishonest and their cars are run down and poorly maintained and they do not have backup vehicles. Also note that they are not on Trip Advisor so they can controls feedback.

Followup from the agency:

We are deeply concerned and mortified over the wrong allegation made by Peter Todd. Yes...we agree that the car made a vibration noise at the dash board area. This was soon repaired by our mechanics and the guest was happy to proceed with same vehicle and driver. ( Please see attached e-mail below. ) How ever again the noise appeared and we offered to change the car. In this instance we had to change the driver as well. FYI, we have designated drivers for each vehicle. Since Peter Todd was not willing for a driver change he agreed to proceed with the same vehicle for the last 3 days of his hire (total hire was for 12 days ) In return we compensated with USD 50 for the inconvenience caused due to the noise. Peter Todd, never requested for a compensation. When the driver dropped him at the airport he bluntly wanted to go without paying the reaming money ( USD 160 ) which was equal to LKR 24000. Looking at the arguments and body movements through CCTV at the airport, the airport security and police were rushed to the scene. By then Peter Todd had assaulted our driver ( on his cheek ). All these were captured in CCTV.